faq
faq
Below you will find answers to the frequently asked questions about creating a MyUnifiedPost account.
Do you have questions about the use of MyUnifiedPost, please log in with your username and password and consult the help function.
MANAGE MY ACCOUNT
How can I create a MyUnifiedPost account?
Where do I find my activation code?
How can I activate a new sender while I already have a MyUnifiedPost account?
What is an opt in?
What should I do when I accidentally deactivate a sender (opt out), even though I still want to receive documents from that sender?
How can I choose the language of my account?
How can I change the frequency of notification emails?
Do I have to pay to register for MyUnifiedPost?
A new sender invites me to create a MyUnifiedPost account but I already have an account. Can I accept the invitation with my existing account?
MY PASSWORD
How do I install my password?
What do I have to do if I forgot my password?
How do I change my password?
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MANAGE MY ACCOUNT
How can I create a MyUnifiedPost account?
Creating a MyUnifiedPost account is only possible upon invitation of a sender. You can receive an invitation on paper or by email.
Did you receive an invite by email? Then click the link in the email and follow the instructions to create your account. In only 3 steps you can create your account. Step 1: Agree with the general terms and conditions and enter your email address for notification messages. Step 2: Click the link in the email you receive next. Step 3: Install your personal password.
Did you receive an invite on paper? Then go to MyUnifiedPost (https://my.unifiedpost.com/) and click the link 'I am a new user' in the 'New user' frame. Next enter your personal activation code and follow the instructions. In only 3 steps you create your account. Step 1: Agree with the general terms and enter your email address for notifications. Step 2: Click the link in the email you receive next. Step 3: Install your personal password.
Where do I find my activation code?
You only need an activation code if you have received an invitation on paper to register your MyUnifiedPost account. Usually your activation code is displayed on your last paper invoice or in your invite itself. If you cannot find your activation code, please contact the sender of your documents.
How can I activate a new sender while I already have a MyUnifiedPost account?
Activating a new sender is only possible upon invitation of the sender. You can receive an invitation on paper or by email.
Did you receive an invite by email? Then click the link in the email and follow the instructions. You can immediately agree to receive your documents from the new sender by entering your username and password.
Did you receive an invite on paper? Then go to MyUnifiedPost (https://my.unifiedpost.com/) and click the link 'I have a new activation code' in the 'Enter' frame. Enter your activation code and login with your username and password. Your sender is now activated.
You have to agree to receive your documents henceforth electronically and not on paper anymore. By doing an opt in you explicitly agree to receive your documents from a specific sender via MyUnifiedPost and not on paper anymore.
What should I do when I accidentally deactivate a sender (opt out), even though I still want to receive documents from that sender?
After you perform the opt out or deactivate the sender, you will start receiving your documents via another channel (as agreed with your sender). You would still like to receive your documents via MyUnifiedPost? Then login to MyUnifiedPost and go to the 'Sender' menu. At 'Non active senders', you see an overview of all senders for which you performed an opt out. Click the link 'opt in' to activate the sender and again receive documents of the activated sender in MyUnifiedPost.
How can I choose the language of my account?
You can change your language at any time by choosing the language of your choice in the top right corner of the screen. The system will automatically remind your choice.
How can I change the frequency of notification emails?
During the registration of your MyUnifiedPost account you enter an email address to receive notification emails. A notification email warns you upon receipt of news documents. You can change the frequency of the emails at any time in the 'Configurations' menu after you logged in.
Do I have to pay to register for MyUnifiedPost?
No, creating a MyUnifiedPost account is free of charge.
A new sender invites me to create a MyUnifiedPost account but I already have an account. Can I accept the invitation with my existing account?
Yes, you can accept an invitation with your existing account. You don't have te create a new account. On the screen ‘Step 1 of 3’ you will see below the title 'Already registered?'. Click the link to accept the invitation of the new sender with your existing MyUnifiedPost account. Agree with the opt in conditions and confirm with your username and password.
MY PASSWORD
Installing your password is the last step of the registration procedure. After agreeing with the terms and conditions, you receive an email. Click the link in this email and install your personal password.
What do I have to do if I forgot my password?
If you forgot your password, go to the MyUnifiedPost homepage https://my.unifiedpost.com/ and click the link 'Forgot password?' After entering your username you receive an email containing a link. Click the link to install your new password.
Go to the 'Settings' menu and choose the option 'Change your password'. Enter your password twice.